{"id":1291,"date":"2026-06-12T05:12:31","date_gmt":"2026-06-12T05:12:31","guid":{"rendered":"https:\/\/elvyn.softguru.co.in\/?page_id=1291"},"modified":"2026-06-12T05:15:40","modified_gmt":"2026-06-12T05:15:40","slug":"return-and-refund-policy","status":"publish","type":"page","link":"https:\/\/elvyn.softguru.co.in\/?page_id=1291","title":{"rendered":"Return and Refund Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1291\" class=\"elementor elementor-1291\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-be48022 e-con e-atomic-element e-flexbox-base e-d88163a \" data-id=\"be48022\" data-element_type=\"e-flexbox\" data-e-type=\"e-flexbox\" data-interaction-id=\"be48022\" data-e-type=\"e-flexbox\" data-id=\"be48022\">\n    \t\t<div class=\"elementor-element elementor-element-ff8eb59 color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"ff8eb59\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #000000;\">Thank you for shopping with us. We strive to provide high-quality products and customer satisfaction. Please read our Return and Refund Policy carefully before making a purchase.<\/span><br \/><span style=\"color: #000000;\">1. Returns<\/span><br \/><span style=\"color: #000000;\">Customers may request a return within 7 days of receiving the product.<\/span><br \/><span style=\"color: #000000;\">To be eligible for a return:<\/span><br \/><span style=\"color: #000000;\">The item must be unused and in original condition<\/span><br \/><span style=\"color: #000000;\">The product must include original packaging, tags, and accessories<\/span><br \/><span style=\"color: #000000;\">Proof of purchase or order confirmation is required<\/span><br \/><span style=\"color: #000000;\">2. Non-Returnable Items<\/span><br \/><span style=\"color: #000000;\">The following items are not eligible for return or refund:<\/span><br \/><span style=\"color: #000000;\">Used or damaged products<\/span><br \/><span style=\"color: #000000;\">Customized or personalized items<\/span><br \/><span style=\"color: #000000;\">Digital products or downloadable items<\/span><br \/><span style=\"color: #000000;\">Perishable goods<\/span><br \/><span style=\"color: #000000;\">Gift cards<\/span><br \/><span style=\"color: #000000;\">Products marked as \u201cNon-Returnable\u201d<\/span><br \/><span style=\"color: #000000;\">3. Refund Eligibility<\/span><br \/><span style=\"color: #000000;\">Refunds may be approved if:<\/span><br \/><span style=\"color: #000000;\">Wrong product was delivered<\/span><br \/><span style=\"color: #000000;\">Product arrived damaged or defective<\/span><br \/><span style=\"color: #000000;\">Item is missing from the order<\/span><br \/><span style=\"color: #000000;\">Order was cancelled before shipment<\/span><br \/><span style=\"color: #000000;\">Refund requests must be submitted within the allowed return period.<\/span><br \/><span style=\"color: #000000;\">4. Return Process<\/span><br \/><span style=\"color: #000000;\">To request a return:<\/span><br \/><span style=\"color: #000000;\">Contact our support team<\/span><br \/><span style=\"color: #000000;\">Provide order number and issue details<\/span><br \/><span style=\"color: #000000;\">Share photos\/videos if product is damaged<\/span><br \/><span style=\"color: #000000;\">Wait for return approval instructions<\/span><br \/><span style=\"color: #000000;\">After approval, customers must ship the item to the provided return address.<\/span><br \/><span style=\"color: #000000;\">5. Refund Process<\/span><br \/><span style=\"color: #000000;\">Once we receive and inspect the returned product:<\/span><br \/><span style=\"color: #000000;\">Approved refunds will be processed within 5\u201310 business days<\/span><br \/><span style=\"color: #000000;\">Refunds will be issued to the original payment method<\/span><br \/><span style=\"color: #000000;\">Processing time may vary depending on banks or payment providers<\/span><br \/><span style=\"color: #000000;\">6. Shipping Charges<\/span><br \/><span style=\"color: #000000;\">Original shipping charges are generally non-refundable<\/span><br \/><span style=\"color: #000000;\">Customers may need to pay return shipping costs unless the error was from our side<\/span><br \/><span style=\"color: #000000;\">7. Order Cancellation<\/span><br \/><span style=\"color: #000000;\">Orders may be cancelled before shipment.<\/span><br \/><span style=\"color: #000000;\">Once the order has been shipped, cancellation requests may not be accepted.<\/span><br \/><span style=\"color: #000000;\">8. Damaged or Incorrect Products<\/span><br \/><span style=\"color: #000000;\">If you receive:<\/span><br \/><span style=\"color: #000000;\">A damaged item<\/span><br \/><span style=\"color: #000000;\">Wrong product<\/span><br \/><span style=\"color: #000000;\">Missing item<\/span><br \/><span style=\"color: #000000;\">Please contact us within 48 hours of delivery with supporting photos\/videos.<\/span><br \/><span style=\"color: #000000;\">9. Exchange Policy<\/span><br \/><span style=\"color: #000000;\">Exchanges are subject to product availability. If the requested replacement is unavailable, a refund may be issued instead.<\/span><br \/><span style=\"color: #000000;\">10. Contact Us<\/span><br \/><span style=\"color: #000000;\">For return or refund assistance, contact us:<\/span><br \/><span style=\"color: #000000;\">Email: sabirahammed7766@gmail.com<\/span><br \/><span style=\"color: #000000;\">Phone: +91 8346097662<\/span><br \/><span style=\"color: #000000;\">Address: Raghunathpur, Domkal, Murshidabad<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\n<\/div>\n\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Thank you for shopping with us. We strive to provide high-quality products and customer satisfaction. Please read our Return and<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-1291","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/elvyn.softguru.co.in\/index.php?rest_route=\/wp\/v2\/pages\/1291","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/elvyn.softguru.co.in\/index.php?rest_route=\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/elvyn.softguru.co.in\/index.php?rest_route=\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/elvyn.softguru.co.in\/index.php?rest_route=\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/elvyn.softguru.co.in\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=1291"}],"version-history":[{"count":4,"href":"https:\/\/elvyn.softguru.co.in\/index.php?rest_route=\/wp\/v2\/pages\/1291\/revisions"}],"predecessor-version":[{"id":1296,"href":"https:\/\/elvyn.softguru.co.in\/index.php?rest_route=\/wp\/v2\/pages\/1291\/revisions\/1296"}],"wp:attachment":[{"href":"https:\/\/elvyn.softguru.co.in\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=1291"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}