Thank you for shopping with us. We strive to provide high-quality products and customer satisfaction. Please read our Return and Refund Policy carefully before making a purchase.
1. Returns
Customers may request a return within 7 days of receiving the product.
To be eligible for a return:
The item must be unused and in original condition
The product must include original packaging, tags, and accessories
Proof of purchase or order confirmation is required
2. Non-Returnable Items
The following items are not eligible for return or refund:
Used or damaged products
Customized or personalized items
Digital products or downloadable items
Perishable goods
Gift cards
Products marked as “Non-Returnable”
3. Refund Eligibility
Refunds may be approved if:
Wrong product was delivered
Product arrived damaged or defective
Item is missing from the order
Order was cancelled before shipment
Refund requests must be submitted within the allowed return period.
4. Return Process
To request a return:
Contact our support team
Provide order number and issue details
Share photos/videos if product is damaged
Wait for return approval instructions
After approval, customers must ship the item to the provided return address.
5. Refund Process
Once we receive and inspect the returned product:
Approved refunds will be processed within 5–10 business days
Refunds will be issued to the original payment method
Processing time may vary depending on banks or payment providers
6. Shipping Charges
Original shipping charges are generally non-refundable
Customers may need to pay return shipping costs unless the error was from our side
7. Order Cancellation
Orders may be cancelled before shipment.
Once the order has been shipped, cancellation requests may not be accepted.
8. Damaged or Incorrect Products
If you receive:
A damaged item
Wrong product
Missing item
Please contact us within 48 hours of delivery with supporting photos/videos.
9. Exchange Policy
Exchanges are subject to product availability. If the requested replacement is unavailable, a refund may be issued instead.
10. Contact Us
For return or refund assistance, contact us:
Email: sabirahammed7766@gmail.com
Phone: +91 8346097662
Address: Raghunathpur, Domkal, Murshidabad